Mutz & Cutz Policy

Veterinary liability and care

I agree to allow Mutz and Cutz Dog Grooming Studio Chester to obtain medical treatment for my dog, if it appears that, he/she is ill, injured or exhibits any other behaviour that would reasonably suggest that my Dog may need medical treatment. This would be a Veterinarian Practice suitable at the time of in need. I AGREE THAT I AM FULLY RESPONSIBLE FOR THE COST OF ANY SUCH MEDICAL TREATMENT AND FOR THE COST OF ANY TRANSPORTATION FOR THE PURPOSES OF SUCH TREATMENT, PROVIDED TO MY DOG. 

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Health / Medical Problems and Senior Pets

Some medical conditions can make grooming stressful on pets.
Please Inform The Groomer If Your Pet Has Been Diagnosed With A Heart Problem, Arthritis, Back or Neck Problems or Any Other Serious Medical Condition.  Every attempt will be made to minimize the stress which could exacerbate a pre-existing problem. This may mean altering some standard procedures such as not using a heated dryer or expecting the pet to stand still for extended periods. Unfortunately, this could change the final grooming appearance. If the pet becomes excessively stressed or show signs of medical compromise the groomer will stop, and you will be contacted about the best way to proceed.

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Aggressive Pets

Owners MUST inform The Groomer, if your dog bites, has bitten, or is aggressive to people, other pets or specific grooming procedures. In some cases use of a muzzle maybe used, this will not harm your pet, and protects both the pet and the groomer.  

We reserve the right to refuse/stop services for such pets at any time before or during the grooming process.

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Matted Pets

Pets with matted coats need extra attention during the grooming session. Matts left in pets coats only grow tighter, and can strangle the pet’s skin, even eventually tear it open. We do not want to cause undue stress to your pet, and will not continually de-matt your pet for you. Matts are difficult to remove and may require your pet to be shaved. It is not uncommon for underlying skin problems to present once mats are shaved off including parasites (fleas/ticks, infections (yeast/bacteria) or wounds. The groomer will contact you with any such findings. 

If fleas are found on your pet during the grooming process, your pet will be treated with a Flea Shampoo to kill the parasites and you will be charged an additional fee. If ticks are found we strongly suggest you take your dog to be checked by your Vet, even have your pet tested for Lyme disease. Please note that parasites are a health hazard to your pets as well as to humans.

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Double coated Breeds 

Shaving a double coated breed can result in slow regrowth or occasionally failure of the coat to regrow at all. This has nothing to do with the method of grooming but rather the growth pattern of these types of coats. In some cases, the coat regrows but the colour and texture may be different. This is an inherent risk of shaving these types of dogs and should be seriously considered prior to proceeding with the shaving. Shaving down heavy coated dogs does not offer relief from heat, it actually makes them less able to regulate their body temperature. If shedding is the concern other methods could be used. 

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Accidents 

There is always the possibility an accident could occur. Grooming equipment is sharp. Even though we use extreme caution and care in all situations, possible problems could occur including cuts, nicks, scratches, quickening of the nails etc. In most cases this can happen when a pet is wriggling or moving around. Every effort will be made to insure your pet is groomed as safely as possible: however, some pets may have reactions to grooming products or procedures such as shaving, ear plucking etc.

No-Shows & Cancellations 

Appointments can be re-arranged or cancelled up to 48 hrs before your scheduled appointment without charge. No shows and last minute cancellations are subject to a £25 fee per pet. We understand there maybe emergency situations and we will work with you, but not on a continued basis. Please be respectful of our time as we are an appointment business, and another client could have taken your appointment if we had known.

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Personal Property 

I agree Mutz and Cutz shall not be responsible or liable for any lost, stolen or damaged personal property belonging to either my dog or me. I also understand and agree that my dog’s collar maybe removed in the grooming area to prevent any injury to any dog. 

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